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Tim Mathews




Location: St Paul MN
Joined: 02 Oct 2004

Posts: 172

PostPosted: Sun 03 Jan, 2016 2:15 pm    Post subject: Steel Mastery         Reply with quote

Hello all,
Does anyone have any experience ordering from these folks ? I was interested in another thread on this forum regarding Gambesons and have found something that I have been looking around for for some time. They are located in the Ukraine and I have read some horror stories ... Any comments that you would be kind enough to share would be greatly appreciated.
Best
Tim Mathews

Tim Mathews
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Shahril Dzulkifli




Location: Malaysia
Joined: 13 Dec 2007
Likes: 1 page

Posts: 1,265

PostPosted: Mon 04 Jan, 2016 5:57 am    Post subject: Steel Mastery         Reply with quote

What's the name of this company?
“You have power over your mind - not outside events. Realize this, and you will find strength”

- Marcus Aurelius
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Tim Mathews




Location: St Paul MN
Joined: 02 Oct 2004

Posts: 172

PostPosted: Mon 04 Jan, 2016 6:04 am    Post subject: Steel Mastery         Reply with quote

The name of the company is Steel Mastery.
Tim Mathews
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Mike O'Hara




Location: New Zealand
Joined: 10 Jul 2010
Likes: 1 page

Posts: 113

PostPosted: Mon 04 Jan, 2016 10:41 am    Post subject: Orders from Steel Mastery         Reply with quote

i Tim

I have ordered multiple items from Steel Mastery, including gauntlets and a set of custom-fit leg armour and have found them to be excellent to deal with. The items were as promised and arrived pretty much when they were promised.


regards
mike

MIke O'Hara
Location: Plimmerton, New Zealand
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Tim Mathews




Location: St Paul MN
Joined: 02 Oct 2004

Posts: 172

PostPosted: Mon 04 Jan, 2016 2:41 pm    Post subject: Steel Mastery         Reply with quote

Mike,
Thanks very much for the feedback - I am considering spending a not insubstantial chunk of change with them.
Again thanks !
Tim

Tim Mathews
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Victor R.




Location: Spring, Texas
Joined: 28 Jan 2008
Reading list: 4 books

Posts: 272

PostPosted: Mon 04 Jan, 2016 4:46 pm    Post subject:         Reply with quote

Tim,

I have a 3/4 Gothic harness from them and a nice COP. I'm very happy with the quality and fit of both. Communication was generally good and everything was well packed when shipped. I feel I received good value for my investment.

When I say "generally" good, they had a couple of email outages during the Gothic build (six or so years ago), but explained things pretty well after brief periods of silence. Once thing were up, they were pretty regular in updates and everything shipped and arrived within the timeframes they gave me.

A final comment on quality and customer service: they weren't happy with the articulation in the first set of gauntlets they made me, so they shipped the primary parts of the harness when complete, then shipped the remade gauntlets at no extra cost when they were completed to their satisfaction.

All in all, good experiences all around.
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Edward Lee




Location: New York
Joined: 05 Jul 2013

Posts: 318

PostPosted: Mon 04 Jan, 2016 6:11 pm    Post subject:         Reply with quote

Steel mastery also has a website for in stock items that are ready for immediate shipping.
http://www.armoryworld.com/
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Tim Mathews




Location: St Paul MN
Joined: 02 Oct 2004

Posts: 172

PostPosted: Tue 05 Jan, 2016 6:29 am    Post subject: Steel Mastery         Reply with quote

Gentlemen,
Thanks very much for all the feedback - I will be moving forward with my purchase .
Best
Tim Mathews

Tim Mathews
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Harry Marinakis




PostPosted: Wed 06 Jan, 2016 5:10 am    Post subject:         Reply with quote

FWIW I ordered a gambeson and the entire transaction was excellent
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Steven Pearson





Joined: 06 Jul 2009

Posts: 47

PostPosted: Sat 31 Aug, 2019 8:59 am    Post subject:         Reply with quote

Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them?
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Victor R.




Location: Spring, Texas
Joined: 28 Jan 2008
Reading list: 4 books

Posts: 272

PostPosted: Sat 31 Aug, 2019 1:33 pm    Post subject:         Reply with quote

Steven Pearson wrote:
Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them?


They occasionally take as much as week, maybe a little more. Depends on how busy they are and whether it is festival season, Holidays, etc. Longest it took when I was working with them was two weeks or so once - the primary guy for communications had been out sick and was catching up. I wouldn't worry unless you got about two weeks out. You'll likely hear within the next couple of days, though.
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Steven Pearson





Joined: 06 Jul 2009

Posts: 47

PostPosted: Sat 31 Aug, 2019 8:50 pm    Post subject:         Reply with quote

Victor R. wrote:
Steven Pearson wrote:
Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them?


They occasionally take as much as week, maybe a little more. Depends on how busy they are and whether it is festival season, Holidays, etc. Longest it took when I was working with them was two weeks or so once - the primary guy for communications had been out sick and was catching up. I wouldn't worry unless you got about two weeks out. You'll likely hear within the next couple of days, though.


Thanks Victor!! Not too worried as it will probably be weeks to get the item or a month but I'm not used to zero communication.
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Victor R.




Location: Spring, Texas
Joined: 28 Jan 2008
Reading list: 4 books

Posts: 272

PostPosted: Sun 01 Sep, 2019 11:02 am    Post subject:         Reply with quote

Steven Pearson wrote:
Victor R. wrote:
Steven Pearson wrote:
Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them?


They occasionally take as much as week, maybe a little more. Depends on how busy they are and whether it is festival season, Holidays, etc. Longest it took when I was working with them was two weeks or so once - the primary guy for communications had been out sick and was catching up. I wouldn't worry unless you got about two weeks out. You'll likely hear within the next couple of days, though.


Thanks Victor!! Not too worried as it will probably be weeks to get the item or a month but I'm not used to zero communication.


I think it took about 3 months, with shipping, to get my COP. That's likely a little more labor intensive than an aketon, but the custom sizing will take them slightly longer than if you have an "off the shelf" size.
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Steven Pearson





Joined: 06 Jul 2009

Posts: 47

PostPosted: Mon 02 Sep, 2019 7:41 pm    Post subject:         Reply with quote

Heard back from them today so about 5 days. No problem waiting if the product is good. Would prefer to wait longer for a fitted piece anyways. Will report back when I get the piece.
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