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Christopher Mum




Location: USA
Joined: 01 Oct 2019

Posts: 2

PostPosted: Fri 25 Oct, 2019 7:38 am    Post subject: Lutel Handicraft ghosting me         Reply with quote

I was wondering if anyone had any information on Lutel Handicraft? About a year and 3 months ago I ordered and paid for a pappenheim rapier with leather hanger. Nothing was custom, it was one of their offerings at the time. Contact with them was spotty, they rarely replied to emails, I finally got through to them on facebook and I was told at around 6 months, 8 months, and then a year that my sword would be completed in 3-4 weeks. Since then nothing and it appears that they have either deleted their facebook page or blocked me on it. Are they still in opperation? Or should I make peace with throwing away my money?
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Roger Hooper




Location: Northern California
Joined: 18 Aug 2003
Likes: 1 page

Spotlight topics: 4
Posts: 4,229

PostPosted: Fri 25 Oct, 2019 8:31 am    Post subject:         Reply with quote

Are you sure you were dealing with Lutel Handicrafts and not the other one - Lutel.eu?
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Christopher Mum




Location: USA
Joined: 01 Oct 2019

Posts: 2

PostPosted: Fri 25 Oct, 2019 9:13 am    Post subject:         Reply with quote

Yup, http://www.lutel-handicraft.com. Replies to my questions were signed "Jan Krasl"
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Mirek Macek




Location: Czech republic
Joined: 13 Oct 2011

Posts: 13

PostPosted: Fri 01 Nov, 2019 12:10 am    Post subject:         Reply with quote

If you send me more details and if you wish, I can phone them. I donīt know if it will help, but at least I can try. I live in the Czech Republic not far from their place. Actually, I have one of their swords.
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Norman N.





Joined: 05 Nov 2019

Posts: 2

PostPosted: Wed 06 Nov, 2019 2:21 am    Post subject:         Reply with quote

I have also ordered a Hand and half sabre in December 2018, last response which I received from Lutel (after I sent dozens of message via mail):

"Hello,
My apologies for problems with our communication, we had some technical problems with our email client.
Also our we have some issues with our workshop and it looks we will have to end our career at the end of year
But no worries your order should be finished most probably during 3 weeks. When it will be close to finish I will contact you again and we can shcedule your visit, OK?
Best regards
Jan Krasl "

I have paid not that much (only 50% of actual price) but stil this is money. Anyone can contact with him? If he doesn't have money or is bankrupt then he should inform about it. Not answering an email is not a good way.
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Mirek Macek




Location: Czech republic
Joined: 13 Oct 2011

Posts: 13

PostPosted: Wed 06 Nov, 2019 5:15 am    Post subject:         Reply with quote

I have spoken with the owner of the company on the behalf of Christopher and situation is like this: Mr. Jatel, the owner of Lutel, has been ill for three months so there are some delays in all his project. Moreover, heís been abandoned by his co-workers so at the moment heís the only craftsman in his company. Even more Jan Krasl who was responsible for English speaking costumers and running their Facebook doesnít work with him anymore. Mr. Jatel doesnít speak English nor can use computers, however he is willing to finish all ordered and payed projects. As soon as he completes the last one, heíll closed the company down. He also would like to apologize for any inconveniences heís caused.
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Mikko Kuusirati




Location: Finland
Joined: 16 Nov 2004
Reading list: 13 books

Posts: 1,028

PostPosted: Wed 06 Nov, 2019 7:06 am    Post subject:         Reply with quote

Oh, damn. That's unexpectedly grave news. I'll be really sad to see them go, and not only because there were several things from them I had planned to order when finances improve.
The subtle tongue, the sophist guile, they fail when the broadswords sing;
Rush in and die, dogs -- I was a man before I was a king.
-- R. E. Howard, The Road of Kings
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Michael Beeching





Joined: 22 Jan 2014
Reading list: 2 books

Posts: 204

PostPosted: Wed 06 Nov, 2019 12:15 pm    Post subject:         Reply with quote

No, that's not good at all.

...Is there any reason for the company going under in this manner? To lose all of the staff in seemingly short order suggests that there has been a catastrophic shortcoming on part of management. The concept of letting a great name like Lutel die out is quite distressing.
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Ian Hutchison




Location: Louisiana / Nordrhein-Westholland
Joined: 27 Nov 2007

Posts: 526

PostPosted: Thu 07 Nov, 2019 12:30 am    Post subject:         Reply with quote

A real shame. He made some uncommon pieces.
'We are told that the pen is mightier than the sword, but I know which of these weapons I would choose.' - Adrian Carton de Wiart
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Holger Mahling




Location: Germany
Joined: 23 Oct 2012

Posts: 48

PostPosted: Thu 07 Nov, 2019 7:38 am    Post subject:         Reply with quote

Darn. Real pity. Just sold a custom Swiss Saber made by them! Fortunately i have one sharp and one blunt left... O.o
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Norman N.





Joined: 05 Nov 2019

Posts: 2

PostPosted: Sat 09 Nov, 2019 10:41 am    Post subject:         Reply with quote

Ow it is really sad news Sad Mirek Macek do you have any e-mail or contact to Mr. Jatel (or could you contact him in my name)? I would like to make sure that I am still interested in completing my order. I am from Poland (I guess you too), so send me private message if you can.
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Maria Viktoria Kanellopou





Joined: 18 Oct 2019

Posts: 1

PostPosted: Tue 19 Nov, 2019 9:04 am    Post subject:         Reply with quote

Worried I also made an order 1 month ago and received no reply. I've been trying to contact them since July , sent many emails but have not received any kind of response.

Is there any chance that they will accept my order?
Is really the situation that bad?
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Steffen Kappel





Joined: 16 Feb 2019

Posts: 1

PostPosted: Mon 25 Nov, 2019 1:27 am    Post subject:         Reply with quote

It is the same with me here. Ordered two swords and was said multiple times that they are ready within two weeks. Good to hear that the order and the money is not gone. I wish I could have my money back instead of waiting another couple of months but since he is probably not able to manage the PayPal repay stuff it is better than nothing. Wish he could have informed us in any way or another, I was getting very pissed and felt scammed. It is sad to see them go.
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Nik Miller





Joined: 23 Feb 2004

Posts: 21

PostPosted: Mon 25 Nov, 2019 7:59 am    Post subject:         Reply with quote

I also ordered a halberd earlier this year. If he Is willing to still complete it then thats great. It would be nice to still have contact somehow to confirm shipping addresses and things like that.
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Harri K.




Location: Finland
Joined: 03 Dec 2019

Posts: 1

PostPosted: Tue 03 Dec, 2019 12:34 pm    Post subject:         Reply with quote

Joining in, I ordered a sword this February. Got one response in late summer claiming email difficulties. No further responses to emails after that. I guess now one can only hope the money is not gone for good. Nice that this thread had some information though.
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Fredrik G




Location: Sweden
Joined: 24 Nov 2019

Posts: 1

PostPosted: Tue 03 Dec, 2019 3:59 pm    Post subject:         Reply with quote

This is concerning, i placed an order for two swords back in Mars and have heard nothing from then since.
If heís willing to complete paid orders then thatís Good, problem is iíll Be moving soon and i canít reach out with My New shipping adress, Guess all i can do is Hope it arrives before that.
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