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Tim Mathews
Location: St Paul MN Joined: 02 Oct 2004
Posts: 172
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 Posted: Sun 03 Jan, 2016 2:15 pm Post subject: Steel Mastery |
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Hello all,
Does anyone have any experience ordering from these folks ? I was interested in another thread on this forum regarding Gambesons and have found something that I have been looking around for for some time. They are located in the Ukraine and I have read some horror stories ... Any comments that you would be kind enough to share would be greatly appreciated.
Best
Tim Mathews
Tim Mathews
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Shahril Dzulkifli
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| Posted: Mon 04 Jan, 2016 5:57 am Post subject: Steel Mastery |
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What's the name of this company?
“You have power over your mind - not outside events. Realize this, and you will find strength”
- Marcus Aurelius
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Tim Mathews
Location: St Paul MN Joined: 02 Oct 2004
Posts: 172
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| Posted: Mon 04 Jan, 2016 6:04 am Post subject: Steel Mastery |
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The name of the company is Steel Mastery.
Tim Mathews
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Mike O'Hara
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| Posted: Mon 04 Jan, 2016 10:41 am Post subject: Orders from Steel Mastery |
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i Tim
I have ordered multiple items from Steel Mastery, including gauntlets and a set of custom-fit leg armour and have found them to be excellent to deal with. The items were as promised and arrived pretty much when they were promised.
regards
mike
MIke O'Hara
Location: Plimmerton, New Zealand
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Tim Mathews
Location: St Paul MN Joined: 02 Oct 2004
Posts: 172
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| Posted: Mon 04 Jan, 2016 2:41 pm Post subject: Steel Mastery |
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Mike,
Thanks very much for the feedback - I am considering spending a not insubstantial chunk of change with them.
Again thanks !
Tim
Tim Mathews
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Victor R.
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| Posted: Mon 04 Jan, 2016 4:46 pm Post subject: |
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Tim,
I have a 3/4 Gothic harness from them and a nice COP. I'm very happy with the quality and fit of both. Communication was generally good and everything was well packed when shipped. I feel I received good value for my investment.
When I say "generally" good, they had a couple of email outages during the Gothic build (six or so years ago), but explained things pretty well after brief periods of silence. Once thing were up, they were pretty regular in updates and everything shipped and arrived within the timeframes they gave me.
A final comment on quality and customer service: they weren't happy with the articulation in the first set of gauntlets they made me, so they shipped the primary parts of the harness when complete, then shipped the remade gauntlets at no extra cost when they were completed to their satisfaction.
All in all, good experiences all around.
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Edward Lee
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| Posted: Mon 04 Jan, 2016 6:11 pm Post subject: |
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Steel mastery also has a website for in stock items that are ready for immediate shipping.
http://www.armoryworld.com/
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Tim Mathews
Location: St Paul MN Joined: 02 Oct 2004
Posts: 172
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| Posted: Tue 05 Jan, 2016 6:29 am Post subject: Steel Mastery |
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Gentlemen,
Thanks very much for all the feedback - I will be moving forward with my purchase .
Best
Tim Mathews
Tim Mathews
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Harry Marinakis
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| Posted: Wed 06 Jan, 2016 5:10 am Post subject: |
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FWIW I ordered a gambeson and the entire transaction was excellent
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Steven Pearson
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| Posted: Sat 31 Aug, 2019 8:59 am Post subject: |
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Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them?
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Victor R.
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| Posted: Sat 31 Aug, 2019 1:33 pm Post subject: |
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| Steven Pearson wrote: | | Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them? |
They occasionally take as much as week, maybe a little more. Depends on how busy they are and whether it is festival season, Holidays, etc. Longest it took when I was working with them was two weeks or so once - the primary guy for communications had been out sick and was catching up. I wouldn't worry unless you got about two weeks out. You'll likely hear within the next couple of days, though.
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Steven Pearson
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| Posted: Sat 31 Aug, 2019 8:50 pm Post subject: |
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| Victor R. wrote: | | Steven Pearson wrote: | | Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them? |
They occasionally take as much as week, maybe a little more. Depends on how busy they are and whether it is festival season, Holidays, etc. Longest it took when I was working with them was two weeks or so once - the primary guy for communications had been out sick and was catching up. I wouldn't worry unless you got about two weeks out. You'll likely hear within the next couple of days, though. |
Thanks Victor!! Not too worried as it will probably be weeks to get the item or a month but I'm not used to zero communication.
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Victor R.
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| Posted: Sun 01 Sep, 2019 11:02 am Post subject: |
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| Steven Pearson wrote: | | Victor R. wrote: | | Steven Pearson wrote: | | Just ordered an aketon from them about 3 days ago. Auto email from them said soon they would contact me for measurements. I haven't heard anything and emailed them about it and no response. Is this normal? Seems odd they don't seem to return emails or maybe slow communication is kind of normal for them? |
They occasionally take as much as week, maybe a little more. Depends on how busy they are and whether it is festival season, Holidays, etc. Longest it took when I was working with them was two weeks or so once - the primary guy for communications had been out sick and was catching up. I wouldn't worry unless you got about two weeks out. You'll likely hear within the next couple of days, though. |
Thanks Victor!! Not too worried as it will probably be weeks to get the item or a month but I'm not used to zero communication. |
I think it took about 3 months, with shipping, to get my COP. That's likely a little more labor intensive than an aketon, but the custom sizing will take them slightly longer than if you have an "off the shelf" size.
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Steven Pearson
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| Posted: Mon 02 Sep, 2019 7:41 pm Post subject: |
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Heard back from them today so about 5 days. No problem waiting if the product is good. Would prefer to wait longer for a fitted piece anyways. Will report back when I get the piece.
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Steven Pearson
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| Posted: Thu 14 Nov, 2019 9:37 pm Post subject: |
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So I ordered an Aketon from them on August 27th. They sent me photos of the ready product on October 7th. They shipped it and sent me a tracking number on Oct 11th.
Last update for the tacking is October 18th it said it was processed in the Ukraine and nothing since. I contacted them and they said it can take some time as now it should be in transit and has left the Ukraine. I called the US Postal service and they didn't have any further info so I sent another message to Steel Mastery and they are going to do an inquiry request with the USPS but they said that can take two months.
Based on it leaving the Ukraine on October 18th and not having even arrived to the USPS I think this order is toast. I Hope not but it's not looking good. I used Paypal though and I think you can file a claim for not receiving a product within 6 months so I might have to go that route if Steel Mastery doesn't make it right. I just asked them what they do for customers who never receive their orders but they have not replied back on that yet.
They have been pretty good about emailing back though, usually one day occasionally two. Sucks because they have some other stuff I like and was considering future orders if I liked this item.
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Victor R.
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| Posted: Fri 15 Nov, 2019 4:44 pm Post subject: |
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| Steven Pearson wrote: | So I ordered an Aketon from them on August 27th. They sent me photos of the ready product on October 7th. They shipped it and sent me a tracking number on Oct 11th.
Last update for the tacking is October 18th it said it was processed in the Ukraine and nothing since. I contacted them and they said it can take some time as now it should be in transit and has left the Ukraine. I called the US Postal service and they didn't have any further info so I sent another message to Steel Mastery and they are going to do an inquiry request with the USPS but they said that can take two months.
Based on it leaving the Ukraine on October 18th and not having even arrived to the USPS I think this order is toast. I Hope not but it's not looking good. I used Paypal though and I think you can file a claim for not receiving a product within 6 months so I might have to go that route if Steel Mastery doesn't make it right. I just asked them what they do for customers who never receive their orders but they have not replied back on that yet.
They have been pretty good about emailing back though, usually one day occasionally two. Sucks because they have some other stuff I like and was considering future orders if I liked this item. |
Larger items I received from them (armor, CoP) took 4-6 weeks once it left the Ukraine. Same with a helm from another maker in the region. For some reason, once these larger things leave Eastern Europe, it takes longer to get here than my experience with getting items from the UK. It might still be on the way and not lost. They should do you right, though, if it is. Hopefully it was insured.
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This is a standard topic