[William Huynh]

Does anyone have previous experience purchasing from The Schmitthenner Armoury? http://www.schmitthenner.com/

I purchased a gorget and an axe frog on 5/17/2010 via paypal and the payment was accepted. I still have not recieved the product from them.

Here's my history. If you are from Schmitthenner Armoury, can you please contact me?

05/17/2010 Purchased item

07/13/2010 Sent email inquiring about the order.

07/19/2010 I recieved a reply back via email saying "I'm not sure if you received a reply to the email below as we have been extremely busy with Pennsic coming up. If you havent received a reply let me know and I'll get right back to you."

07/27/2010 I sent email inquiring about the order.

08/30/2010 I sent an email inquiring about the order.

09/02/2010 I recieved a reply email saying "I apologize for the delay on your order. A slight design adjustment was necessary to these gorgets to improve functionality. Assuming that your color choice is black, I will get this out to you right away."

09/02/2010 I sent an email saying "Yes black is good. Pls send. Appreciate it. Have a great weekend."

09/17/2010 I sent an email inquiring about the order.

10/18/2010 I sent an email inquiring about the order.

10/28/2010 I sent an email inquiring about the order.

It is now December. I tried calling their number listed on their website but it just goes to voicemail even during normal business hours listed.

Has anyone else experienced this kind of customer service from them?

Thanks.

[David Lippmann]

I have had much the same experence as you have had. I ordered 3/4 arm & legs back in October 2010 and despite numerous follow ups and being told sorry for the delay ' the armour will be posted immediately' I have received nothing to date. As my order was totalling $350 and now 10 mths on, i'm a little concerned !!!

Did you end up receiving your order ?

[T. Arndt]

I'm sorry to hear of your trouble. I worry every time I order from a new vendor that this is going to happen to me (that is why I usually search here first, before ordering). I did a quick google on these guys and I found a Better Business Bureau listing were they were rated with an F due to an unresolved complaint. You could try filing a BBB complaint on that page yourself. That page also lists the vendors address in case you need to file in small claims court.
http://www.bbb.org/north-east-florida/busines...170350937/

On a strange side note, If you google the phone number listed (I always do this with new vendors because often the bad guys will have one shop fold up, only to start another, but not change phone #s) I found another online retailer that sells talismans.
http://apotropaics.com/

Best of luck!

[JE Sarge]

This is a bit odd, I have always gotten good customer service from them and received the things I have ordered within a month or so. I wish I could offer more help, this is definately out of character for them based on my previous experiences. The contact information that I have is the information posted on the website, so I won't bother reposting.

Best of luck. I hope this gets resolved quickly for everyone involved.

[Robert A T]

It has been four months since I sent a check. The last e-mail said I would have the tracking number tomorrow, and that did not happen. I guess there must be something wrong with this company. So, far it has been misplaced packages, vacations, and busy with SCA events. Did these people really attend Pensic? Well, my delima, now, is how do I want to start a process for equity. BBB already been done, right. Well, someone cashed my check, so there will be a bank address and a photo.

[T. Arndt]

Have you considered small claims court? Where I live consumers can file in their state (not the plaintiffs state), no lawyers are required and the filling fee is $94.50. It might be work checking to see if this is a viable option in your jurisdiction.

[Robert A T]

I will be doing a few things. Map quest cannot find the address of 1060 Odum RD, Odum GA., so, filing small claims would have to go through the P.O.Box. I found the BBB Information. This prevented me from ordering a pair from some other seller, and that is the part that injury. The amount of money lost I can shrug off with fewer regrets. Sadly, these are my first and second post here.

[Robert A T]

Sent in the order 20th of April got the item 10 Sept. The legs are what I wanted, and what one would expect of leather work. However, the Schmitthenner Armoury needs to work on the turn around time and courtesy. My thank you note will say the same to them.