Info Favorites Register Log in
myArmoury.com Discussion Forums

Forum index Memberlist Usergroups Spotlight Topics Search
Forum Index > Off-topic Talk > Arms & Armor contact Reply to topic
This is a standard topic  
Author Message
Michael Zimmermann





Joined: 19 Dec 2018

Posts: 56

PostPosted: Tue 12 Apr, 2022 12:15 pm    Post subject: Arms & Armor contact         Reply with quote

Hello all,

have been having no luck at all getting the guys at A & A to answer a query regarding their Milanese rapier. It's been months (the rapier is now unavailable...) and so I am wondering, is it just me or has anyone else had this problem?

I don't think I wrote or said anything to offend them, so am really at a loss.

- Michael
View user's profile Send private message
Joe Fults




Location: Midwest
Joined: 02 Sep 2003

Posts: 3,624

PostPosted: Tue 12 Apr, 2022 1:29 pm    Post subject:         Reply with quote

I've had some luck via Facebook.
"The goal shouldn’t be to avoid being evil; it should be to actively do good." - Danah Boyd
View user's profile Send private message
John Dunn




Location: Frankfort, KY
Joined: 15 Apr 2013

Posts: 208

PostPosted: Wed 13 Apr, 2022 4:49 am    Post subject: A&A         Reply with quote

Right now they are not good at responding to e-mails.

You may try facebook as suggested or give them a call via phone.
View user's profile Send private message
Michael Zimmermann





Joined: 19 Dec 2018

Posts: 56

PostPosted: Wed 13 Apr, 2022 5:45 am    Post subject:         Reply with quote

Thanks for your replies!

Unfortunately, I don't have a Facbook account and calling them doesn't seem to have improved anything. I think, I got through twice, was assured once they would reply to my eMail, even asked for more specific measurements on the second call, but in the end they still didn't get back to me.

Glad to hear I appear not to be the only one at least.

- Michael
View user's profile Send private message
Martin Buckley




Location: Wales, U.K.
Joined: 23 Jul 2006

Posts: 113

PostPosted: Fri 15 Apr, 2022 11:04 am    Post subject:         Reply with quote

I think they’re all hands to the pump on the shop floor at the moment trying to clear the backlog caused by Covid and the impact of Covid on supply chains. I guess for any business, when you start missing a few emails, things snowball. They’re top top guys though, I’m sure they’ll get back to you. I gave them a call for an update on an ongoing order and managed to speak to Craig. I know the lack of coms by email is a little frustrating, but I highly recommend giving them a call.
View user's profile Send private message
Michael Zimmermann





Joined: 19 Dec 2018

Posts: 56

PostPosted: Sat 16 Apr, 2022 1:04 am    Post subject:         Reply with quote

Happy to hear you got some help talking to them on the phone, Martin! As I mentioned above, wish I could say the same.

I also take your point re: Covid; very much so, in fact, having done business throughout with people under all manner of restrictions.
However, the first message I sent them was in September; I renewed my efforts in January, was told to provide more details (I have a blade, would like the hilt from A &A), then called after a month, you know the rest. Speaks for itself, I think.

Reason for this thread was trying to establish, whether this is a more widespread issue, or particular to me, for whatever reason. The impression I get is, some delay/lack of communication is normal at the moment, but not to the extent I experienced. So, I will just have to settle for that.
They generally have a very good reputation, I agree, but mine appears to be a case of them not living up to that, sadly.

- Michael
View user's profile Send private message
Joe Fults




Location: Midwest
Joined: 02 Sep 2003

Posts: 3,624

PostPosted: Sat 16 Apr, 2022 5:53 am    Post subject: Sometimes...         Reply with quote

Sometimes, people don't get back with us because the answer is no. Sometimes, because they are jerks. Sometimes, its because technology has a sense of humor. Sometimes, its because the world decides its their turn to get cards that nobody wants. Terrible cards that we all eventually end up getting. Most of this hobby is served by small businesses. Collections of people on journeys not so different than our own.
"The goal shouldn’t be to avoid being evil; it should be to actively do good." - Danah Boyd
View user's profile Send private message
Craig Johnson
Industry Professional



Location: Minneapolis, MN, USA
Joined: 18 Aug 2003
Likes: 16 pages
Reading list: 20 books

Spotlight topics: 1
Posts: 1,414

PostPosted: Tue 10 May, 2022 4:24 am    Post subject: A&A Info         Reply with quote

Hello my friends, apologies for the quiet and difficulties of trying to get a hold of us lately. We have, as Martin said, been striving to counter our back log and supply issues with aggressive focus. We have had a few health issues that have complicated that as well as my dad passing recently. We are making efforts to catch up on correspondence and will be reaching out too many of the oldest orders with info. Michael I will look for your emails and get back to you later this morning once I am in to the office.

Best
Craig
View user's profile Send private message Send e-mail Visit poster's website


Display posts from previous:   
Forum Index > Off-topic Talk > Arms & Armor contact
Page 1 of 1 Reply to topic
All times are GMT - 8 Hours

View previous topic :: View next topic
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum






All contents © Copyright 2003-2022 myArmoury.com — All rights reserved
Discussion forums powered by phpBB © The phpBB Group
Switch to the Basic Low-bandwidth Version of the forum