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Brock H
Location: West Central ND, USA Joined: 17 Dec 2003
Posts: 58
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 Posted: Tue 16 Nov, 2004 1:55 pm Post subject: Heard from ArmArt |
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For those of you who do not go to SFI, I received an e-mail from Pavel today. I do not feel at liberty to disclose most of its contents. However, he told me that they plan to make good on all outstanding custom orders. I will receive my sword some time in the first quarter of 2005 or receive a refund. That would make it three years after the original date quoted for completion or about 40 months since placing the order. He did not give a time frame for the completion of any other backlogged swords.
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Björn Hellqvist
myArmoury Alumni
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| Posted: Tue 16 Nov, 2004 3:48 pm Post subject: |
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Well, the mere fact that ArmArt offers to make good is encouraging, when they could just ignore those old orders.
My sword site
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Brock H
Location: West Central ND, USA Joined: 17 Dec 2003
Posts: 58
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| Posted: Fri 01 Apr, 2005 1:26 pm Post subject: My ArmArt Custom Order |
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This was originally to have been delivered in Feb. 2002. Then it was fall. Then I heard nothing for 2 yrs, despite e-mails to them. Last last year, after yet another e-mail to them, I was promised first quarter 2005. A couple weeks ago I reminded them the first quarter was almost done. Today I received an e-mail. There had been another delay, but they were working on it now and I'd receive another update next week.
We'll see.
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Edward Hitchens
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| Posted: Sun 03 Apr, 2005 1:46 pm Post subject: |
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40 MONTHS you say?!  I did a little bit of math in my head and it sounds like you were originally told 4 months (my guess is you ordered it in or about Nov 2001).
ArmArt does have nice stuff. I have a small crush on their Sword of Prayer. There's also this bronze-hilted Viking sword that they make (or used to make? I can't find it anymore on their website. I think it was called the S2). -Ted
"The whole art of government consists in the art of being honest." Thomas Jefferson
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Jean Thibodeau
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| Posted: Sun 03 Apr, 2005 3:30 pm Post subject: |
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YIKES: And I was annoyed by a 3 week delay in receiving a package due to slow Customs clearance !
Now that's rotten customer service   
I have waited up to a year for a customs sword, but that was what had been promised UP FRONT and it was delivered at the time promised. ( This was a long time ago, 1980. )
It's much better to say it will be 2 years and deliver ! Than promise it for next month and the next month after that and the next etc ... and deliver after a year 
That is torturing the poor client !
You can easily give up your freedom. You have to fight hard to get it back!
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This is a standard topic