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Dave Hahn




Location: Toronto, Canada
Joined: 23 Aug 2003

Posts: 80

PostPosted: Thu 05 Feb, 2004 7:08 pm    Post subject: Wedding forums and money, money, money         Reply with quote

having spent the last 5 months experiencing what kind of a nightmare arranging a wedding can be, i have come up with the solid conclusion that there needs to be some kind of public forum where the innocent can turn to for much needed objectivity.

of course there are forums like that, i don't doubt there are. but the two major Canadian ones, weddingbells.ca and frugalbride.com rely heavily on vendor sponsorship... and have bowed down to threats of legal litigation despite the fact that the offending posts were legitmate.

this is what i have been able to piece together on a couple of instances. let me use an analogy ... the "Arms" company provides swords by hiring several smiths. some of these smiths (one, maybe two) are quite good, others.. well not so good (10 plus!).

Arms company provided a reasonably priced sword (MRL area) clearly not up to the spec as advertised to the customer (barely acceptable quality). the customer was shown excellent work by their top smith (no specific names were ever mentioned). the customer's expectations were thus very HIGH. the contract of course... never did guarantee which smith would do the work of course! (sneaky, show work of their best smith, than give 'em someone else).

but here's the rub. the sales person told the person verbally that they would get the top smith. but the fine print indicated that no such guareentee could ever... and will never take place!

so the customer blew up. the customer did not take care of the sword properly (as he was upset) and thus the condition of it got worse. DEMANDED REFUND. company did not give refund as they stated that IF the sword was properly taken care of, they "might" have considered a refund.

customer than posted a "very" negative comment on forum. began PM'ing those interested in the company.

The "Arms" company did not have a very positive rep and when the post surfaced, few if anyone came to their defence. The company has had numerous lawsuits brought against them for their refusal to issue refunds for work considered unsatisfactory by customers.

the BB than erased all comments... past and present about the Arms company after threats of lawsuits. much of these comments were legitimate though.

so members of the jury, what say you?

Try not to take yourself too seriously.
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Bill Grandy
myArmoury Team


myArmoury Team

Location: Alexandria, VA USA
Joined: 25 Aug 2003
Reading list: 43 books

Spotlight topics: 2
Posts: 4,146

PostPosted: Thu 05 Feb, 2004 8:00 pm    Post subject:         Reply with quote

I'd say it sounds a little too familiar...

You know, on a related note, I bought an axe from a certain company a couple years ago off of Ebay, and not only was the workmanship terrible, but the customer service was worse. I have seen another sword of theirs up close that was also pretty shoddy. I posted on SFI about this quite a while ago. Well, recently a representative of theirs appeared on SFI and was acting all upset about the fact that I (and others) had said negative things about them, and tried to even say that one person was lying. I received a PM from that representative claiming that I was confusing their product with Darkwood Armory or Albion, which I was not only shocked about, but really a bit offended by. Thankfully, that company didn't threaten a lawsuit, but it still really bothers me that rather than look to the faults of his own company, he'd blame others.
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Alexi Goranov
myArmoury Alumni


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Location: San Francisco, CA
Joined: 24 Jan 2004
Reading list: 72 books

Spotlight topics: 2
Posts: 1,191

PostPosted: Thu 05 Feb, 2004 9:06 pm    Post subject:         Reply with quote

It seems funny how some of the low-end sword makers are only interested in keeping your money, as opposed to satisfying the customer or learning from their mistakes and improving the products. When I tried to return a piece that was sold to me as "functional", I got replies like "it was not meant for cutting" and "its functional because it's made from high-carbon steel".
Apparently according to these particular guys the hilt and tang design was of no importance whatsoever. Just for reference
the sword "not meant for cutting" is nearly identical to Nathan Robinson's mercenary Sword but by another manufacturer.
http://www.myArmoury.com/swor_cust_merc.html?14

Shall we say that this retailer lost mt business Laughing Out Loud

Alexi
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Scott Bubar




Location: New England
Joined: 21 Aug 2003

Posts: 120

PostPosted: Sat 07 Feb, 2004 10:04 am    Post subject:         Reply with quote

I may be missing something here, but why were they discussing swords on a wedding forum?

Were these swords to be used in the ceremony?
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Steve Maly




Location: OKC, OK
Joined: 23 Aug 2003
Reading list: 23 books

Posts: 257

PostPosted: Sat 07 Feb, 2004 11:03 am    Post subject:         Reply with quote

I believe Dave is using an analogy so as to avoid further conflict with the vendor related to his wedding by actually naming them. It actually has nothing to do with swords, but a good analogy anyway. It is amazing how some businesses end up staying in business with these practices. It is probably fairly common with events where alot of emotion is involved such as weddings and funerals. They have you over the proverbial barrel and they know it!
"When the only tool you own is a hammer, every problem begins to resemble a nail." ~A. Maslow
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Scott Bubar




Location: New England
Joined: 21 Aug 2003

Posts: 120

PostPosted: Sat 07 Feb, 2004 5:45 pm    Post subject:         Reply with quote

Steve Maly wrote:
I believe Dave is using an analogy so as to avoid further conflict with the vendor related to his wedding by actually naming them. It actually has nothing to do with swords, but a good analogy anyway. It is amazing how some businesses end up staying in business with these practices. It is probably fairly common with events where alot of emotion is involved such as weddings and funerals. They have you over the proverbial barrel and they know it!


Yes, thank you. That's what I was missing--Dave's "let me use an analogy"!

I think I was still trying to figure out why someone who appears so young is involved in planning a wedding.

Well, I guess congratulations are in order:

Congratulations, Dave!
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Dave Hahn




Location: Toronto, Canada
Joined: 23 Aug 2003

Posts: 80

PostPosted: Tue 10 Feb, 2004 8:52 am    Post subject:         Reply with quote

Thanks guys,

i think maybe i'll start up my own wedding website and call it Wedding Forum International.

Got a good ring to it no?

Try not to take yourself too seriously.
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J. Padgett




Location: In a comfy chair
Joined: 17 Nov 2003

Posts: 137

PostPosted: Tue 10 Feb, 2004 9:28 am    Post subject:         Reply with quote

Too many companies seem to operate by the motto "There's a sucker born every minute" rather than "the customer is always right". You find it everywhere.
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