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Eric Fick




Location: California
Joined: 16 Sep 2009

Posts: 78

PostPosted: Thu 04 Oct, 2012 9:12 am    Post subject: Lutel.eu vs Lutel Handicrafts         Reply with quote

So I see that they split or whatever. I placed an order with lutel.eu (Petr) several months back for a czech tusk. I was charged extra for a Halbert not a tusk. I did not realize the discrepincy until after I sent payment. At this time I have sent them e-mails, facebook, and forum messages with no reply. I was not asking for a return of the difference, just simply a status update after a couple months.

Is lutel.eu defunct? should I have ordered from Lutel Handicrafts?

please let me know if others are having similiar problems with Lutel.eu or if some how I slipped through the cracks.

Cheers,

Eric Fick
Davenriche European Martial Artes Schoole
www.swordfightingschool.com
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T.F. McCraken




Location: Ingleside, Illinois
Joined: 13 Apr 2006

Posts: 128

PostPosted: Thu 04 Oct, 2012 10:53 am    Post subject:         Reply with quote

Lutel Handicrafts is the Lutel we all know and love. The other one (unfortunately) is the (edited) less-than-communicative one.

Sorry man.

Murphy Cool

aka "Murphy"
See ya at Bristol Renaissance Faire!

The decisions we make, dictate the life we lead.

"I drank what?" -Socrates
www.celticfuryproduction.com


Last edited by T.F. McCraken on Thu 04 Oct, 2012 10:20 pm; edited 1 time in total
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Mike Capanelli




Location: Whitestone, NY
Joined: 04 Sep 2004
Likes: 4 pages
Reading list: 5 books

Posts: 702

PostPosted: Thu 04 Oct, 2012 11:00 am    Post subject:         Reply with quote

T.F. McCraken wrote:
Lutel Handicrafts is the Lutel we all know and love. The other one (unfortunately) is the less-than-honest one.

Sorry man.

Murphy Cool


I don't want to cast aspersions on Lutel.eu as I don't know anyone that's ordered from them after the split, but I can tell you whomever I know that's ordered from Lutel Handicraft has received their orders pretty much on time with good communication. Hopes this helps.

Winter is coming
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William Swiger




Location: Reston, VA
Joined: 23 Feb 2011
Likes: 50 pages
Reading list: 9 books

Posts: 443

PostPosted: Thu 04 Oct, 2012 11:32 am    Post subject:         Reply with quote

I have received 2-swords from Lutel Handicrafts since the split and the swords were on time and very good quality.

I have never considered Lutel.eu for a purchase but think they post here on the forum sometimes.
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Eric Fick




Location: California
Joined: 16 Sep 2009

Posts: 78

PostPosted: Thu 04 Oct, 2012 1:55 pm    Post subject:         Reply with quote

I fear I have been taken. I ordered from Lutel.eu and have not recieved any feedback and it would appear that I was also overcharged as I had ordered a czech tusk and was charged for a halbert.
I have not recieved any responce to any requests. I have ordered from lutel before so I assumed it was all the same. I only now found out about a split. I hope this is incorrect and that Petr is still working on my sword. is anyone working with lutel.eu?

Cheers,

Eric Fick
Davenriche European Martial Artes Schoole
www.swordfightingschool.com
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Christopher Lee




Location: Sunshine Coast, Australia
Joined: 18 Apr 2006

Posts: 160

PostPosted: Thu 04 Oct, 2012 2:42 pm    Post subject:         Reply with quote

Eric Fick wrote:
I fear I have been taken. I ordered from Lutel.eu and have not recieved any feedback and it would appear that I was also overcharged as I had ordered a czech tusk and was charged for a halbert.
I have not recieved any responce to any requests. I have ordered from lutel before so I assumed it was all the same. I only now found out about a split. I hope this is incorrect and that Petr is still working on my sword. is anyone working with lutel.eu?


Eric, what you are experiencing is one of the reasons that the original split up of Lutel occured. There were issues with orders being taken and paid for but the items not delivered (the orders were apparently not passed on to the craftsmen and the money pocketed by the middle man), lack of communications, excuses, and so on.

The Lutel Handicrafts guys run a tight ship, by all reports i've seen they deliver on time, on budget and the communications are excellent - these are the original Lutel guys. I really hope that your issues with Lutel.eu are sorted quickly and you get what you paid for.
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Eric Fick




Location: California
Joined: 16 Sep 2009

Posts: 78

PostPosted: Thu 04 Oct, 2012 4:57 pm    Post subject:         Reply with quote

thanks Christopher. I guess I should have checked here before I ordered. now I'm pretty much up that old creek without a paddle. Damn.
Cheers,

Eric Fick
Davenriche European Martial Artes Schoole
www.swordfightingschool.com
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Steven McIntyre




Location: Coquitlam, BC, Canada
Joined: 03 Sep 2006

Posts: 44

PostPosted: Thu 04 Oct, 2012 5:32 pm    Post subject:         Reply with quote

You could try contacting your credit card company to have them cancel/charge back the transaction if they don't contact you back about cancelling the order.
~PER ARDUA~
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Eric Fick




Location: California
Joined: 16 Sep 2009

Posts: 78

PostPosted: Thu 04 Oct, 2012 6:28 pm    Post subject:         Reply with quote

it was a wire transfer, moneygram. money is already collected.........so I can hold breath and pray!
Cheers,

Eric Fick
Davenriche European Martial Artes Schoole
www.swordfightingschool.com
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Sander Marechal




Location: The Netherlands
Joined: 04 Dec 2009
Reading list: 17 books

Spotlight topics: 1
Posts: 671

PostPosted: Fri 05 Oct, 2012 2:19 am    Post subject:         Reply with quote

I'm sorry for you. IMHO using Moneygram (or services like it, e.g. Western Union) should have been a giant red flag. Always use a credit card or direct bank transfer so you can do a chargeback.
The Knights Hospitaller: http://www.hospitaalridders.nl
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