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Christopher Mum




Location: USA
Joined: 01 Oct 2019

Posts: 2

PostPosted: Fri 25 Oct, 2019 7:38 am    Post subject: Lutel Handicraft ghosting me         Reply with quote

I was wondering if anyone had any information on Lutel Handicraft? About a year and 3 months ago I ordered and paid for a pappenheim rapier with leather hanger. Nothing was custom, it was one of their offerings at the time. Contact with them was spotty, they rarely replied to emails, I finally got through to them on facebook and I was told at around 6 months, 8 months, and then a year that my sword would be completed in 3-4 weeks. Since then nothing and it appears that they have either deleted their facebook page or blocked me on it. Are they still in opperation? Or should I make peace with throwing away my money?
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Roger Hooper




Location: Northern California
Joined: 18 Aug 2003
Likes: 1 page

Spotlight topics: 4
Posts: 4,204

PostPosted: Fri 25 Oct, 2019 8:31 am    Post subject:         Reply with quote

Are you sure you were dealing with Lutel Handicrafts and not the other one - Lutel.eu?
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Christopher Mum




Location: USA
Joined: 01 Oct 2019

Posts: 2

PostPosted: Fri 25 Oct, 2019 9:13 am    Post subject:         Reply with quote

Yup, http://www.lutel-handicraft.com. Replies to my questions were signed "Jan Krasl"
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Mirek Macek




Location: Czech republic
Joined: 13 Oct 2011

Posts: 13

PostPosted: Fri 01 Nov, 2019 12:10 am    Post subject:         Reply with quote

If you send me more details and if you wish, I can phone them. I don´t know if it will help, but at least I can try. I live in the Czech Republic not far from their place. Actually, I have one of their swords.
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Norman N.





Joined: 05 Nov 2019

Posts: 2

PostPosted: Wed 06 Nov, 2019 2:21 am    Post subject:         Reply with quote

I have also ordered a Hand and half sabre in December 2018, last response which I received from Lutel (after I sent dozens of message via mail):

"Hello,
My apologies for problems with our communication, we had some technical problems with our email client.
Also our we have some issues with our workshop and it looks we will have to end our career at the end of year
But no worries your order should be finished most probably during 3 weeks. When it will be close to finish I will contact you again and we can shcedule your visit, OK?
Best regards
Jan Krasl "

I have paid not that much (only 50% of actual price) but stil this is money. Anyone can contact with him? If he doesn't have money or is bankrupt then he should inform about it. Not answering an email is not a good way.
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Mirek Macek




Location: Czech republic
Joined: 13 Oct 2011

Posts: 13

PostPosted: Wed 06 Nov, 2019 5:15 am    Post subject:         Reply with quote

I have spoken with the owner of the company on the behalf of Christopher and situation is like this: Mr. Jatel, the owner of Lutel, has been ill for three months so there are some delays in all his project. Moreover, he’s been abandoned by his co-workers so at the moment he’s the only craftsman in his company. Even more Jan Krasl who was responsible for English speaking costumers and running their Facebook doesn’t work with him anymore. Mr. Jatel doesn’t speak English nor can use computers, however he is willing to finish all ordered and payed projects. As soon as he completes the last one, he’ll closed the company down. He also would like to apologize for any inconveniences he’s caused.
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Mikko Kuusirati




Location: Finland
Joined: 16 Nov 2004
Reading list: 13 books

Posts: 1,026

PostPosted: Wed 06 Nov, 2019 7:06 am    Post subject:         Reply with quote

Oh, damn. That's unexpectedly grave news. I'll be really sad to see them go, and not only because there were several things from them I had planned to order when finances improve.
The subtle tongue, the sophist guile, they fail when the broadswords sing;
Rush in and die, dogs -- I was a man before I was a king.
-- R. E. Howard, The Road of Kings
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Michael Beeching





Joined: 22 Jan 2014
Reading list: 2 books

Posts: 199

PostPosted: Wed 06 Nov, 2019 12:15 pm    Post subject:         Reply with quote

No, that's not good at all.

...Is there any reason for the company going under in this manner? To lose all of the staff in seemingly short order suggests that there has been a catastrophic shortcoming on part of management. The concept of letting a great name like Lutel die out is quite distressing.
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Ian Hutchison




Location: Louisiana / Nordrhein-Westholland
Joined: 27 Nov 2007

Posts: 525

PostPosted: Thu 07 Nov, 2019 12:30 am    Post subject:         Reply with quote

A real shame. He made some uncommon pieces.
'We are told that the pen is mightier than the sword, but I know which of these weapons I would choose.' - Adrian Carton de Wiart
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Holger Mahling




Location: Germany
Joined: 23 Oct 2012

Posts: 48

PostPosted: Thu 07 Nov, 2019 7:38 am    Post subject:         Reply with quote

Darn. Real pity. Just sold a custom Swiss Saber made by them! Fortunately i have one sharp and one blunt left... O.o
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Norman N.





Joined: 05 Nov 2019

Posts: 2

PostPosted: Sat 09 Nov, 2019 10:41 am    Post subject:         Reply with quote

Ow it is really sad news Sad Mirek Macek do you have any e-mail or contact to Mr. Jatel (or could you contact him in my name)? I would like to make sure that I am still interested in completing my order. I am from Poland (I guess you too), so send me private message if you can.
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