Posts: 6 Location: Elgin, IL
Mon 02 May, 2011 3:46 pm
Hey Guys,
To date no one has contacted us regarding this issue, we had to find out about it by accident. The accusation that we knowingly sell factory seconds as new, is extremely insulting to me personally. I realize this was stated as a question rather than a fact, but the damaging impact is the same.
To misrepresent a product we are offering would go against everything I stand for. I run this business with a sense of honor and integrity, as many of our customers can attest. We reject many items that other dealers would, and do, routinely, sell as new. Those items are discounted further and sold as dent & scratch or blemished items. All of those items come to us as new from their respective suppliers. If we are willing to hold these products to higher standards then even the manufacturers do in many cases, and discount what we feel does not live up to that standard to the break even point, what possible motivation would we have to purposely take defective merchandise and lie about it? Considering how much product was sold during those sales, believe me, if it were defective, you would know about it. There would be hundreds of customers all over the world complaining about it. I am not a criminal or an idiot as I would have to be to assume I could sell defective merchandise as new, so I resent the implication that I am either or both.
Here are the facts. Hanwei does not offer factory seconds to dealers. In over a decade of purchasing from CAS/Hanwei we have never been offered any factory second items. Their official policy it to send those items back to the factory. Contact them directly if you wish to verify this. There was no Hanwei "factory second" sale. Again, this is just internet BS spouted off by people with no knowledge of the situation at hand. If Hanwei did decide to sell off rejected product during their resent sales they did so without making this known to any of their dealers. We sold a lot of product during those sales, inspected all of it and found very few issues. As always, anything we felt was less than standard was rejected. I do not know Hanwei's motivation for their sale. They very well may have been clearing out the older versions of some of these swords to make way for an improved update, but that, by no means, makes the older stock "defective".
Since starting this reply, the OP has emailed us, so I will deal with his issue privately.
If any of you have any further questions, feel free to contact me directly at the email on our website. I will be happy to discuss this with you.
Ryan Whittlinger
www.KultOfAthena.com