| Author |
Message |
Matthew D M
Location: SouthEast Texas Joined: 04 Aug 2004
Posts: 63
|
 Posted: Thu 16 Mar, 2006 12:40 pm Post subject: Response time from A&A? |
 |
|
Hello forumites.
Just wondering what is the usual response time for emails to Arms & Armor. I am interested in getting a custom messer from them, but it's been a few days since I sent the email and still no response.
|
|
  |
 |
Matthew D M
Location: SouthEast Texas Joined: 04 Aug 2004
Posts: 63
|
| Posted: Thu 16 Mar, 2006 12:43 pm Post subject: For those curious, the inspiration for the custom piece- |
|
|
|
|
|
|
|
Nathan Robinson
myArmoury Admin
|
|
   |
|
|
Russ Ellis
Industry Professional
|
| Posted: Thu 16 Mar, 2006 2:17 pm Post subject: |
|
|
I'll second the vote to call them. Their email is always a bit spotty, but there is almost always someone there to answer the phone.
TRITONWORKS Custom Scabbards
|
|
|
|
|
G. Scott H.
Location: Arizona, USA Joined: 22 Feb 2005
Posts: 410
|
| Posted: Thu 16 Mar, 2006 3:25 pm Post subject: |
|
|
I've corresponded with Craig a number of times via email and I usually get a response either the same day or the next. I can only think of one instance in which I had to wait longer, and that was only around three or four days. Maybe I'm just lucky?  
|
|
|
|
|
Jean Thibodeau
|
| Posted: Thu 16 Mar, 2006 3:29 pm Post subject: |
|
|
Can vary from twice a day when contact has been established and the necessary back and forth of design decisions are in play.
The more usual is a couple of days to a week: Which is O.K. with me when there is no rush
Occasionally resending after a couple of days gets a response: They sometimes get overlooked when they are busy making stuff. 
But, generally, communication is pretty good over the duration of a custom order from concept to shipping: Don't forget that a custom order will often take at least a few months to complete, so getting an answer the same day to a question is not critical.
BUT, as others have suggested, a phone call can be a good idea in any case as problems / design choices can be solved more easily talking than writing back and forth.
Bottom line is that they are reliable and any delays in replying is just their getting behind in their E-Mail at times.
You can easily give up your freedom. You have to fight hard to get it back!
|
|
|
|
|
Matthew D M
Location: SouthEast Texas Joined: 04 Aug 2004
Posts: 63
|
| Posted: Fri 17 Mar, 2006 10:32 am Post subject: |
|
|
Craig emailed me back today.
My idea for the piece is a peasant/commoner type blade that isn't 'fancy-pants' but has a nice, homespun feel to it.
Speculative Specs-
28" blade
10" handle
8" guard w/ either a side ring or plate
slab handle
I wonder if A&A could do an integrel pommel? THAT would be cool.
|
|
|
|
|
|
Edward Hitchens
|
| Posted: Fri 17 Mar, 2006 10:44 am Post subject: |
|
|
| Matthew D M wrote: | | I wonder if A&A could do an integrel pommel? THAT would be cool. |
I doubt there's anything they can't do. 
"The whole art of government consists in the art of being honest." Thomas Jefferson
|
|
|
|
|
|
Alex B.
|
| Posted: Fri 17 Mar, 2006 3:34 pm Post subject: |
|
|
| Edward Hitchens wrote: |
I doubt there's anything they can't do. |
I don't think they can do pattern-welding.
|
|
|
|
|
Jean Thibodeau
|
| Posted: Fri 17 Mar, 2006 5:42 pm Post subject: |
|
|
| Alex B. wrote: | | Edward Hitchens wrote: |
I doubt there's anything they can't do. |
I don't think they can do pattern-welding. |
They do forge stuff or use forging in part to put some things together: Like the spike on a halberd.
Although I don't know about their expertise including being able to pattern weld ?
If they can pattern weld, their price for that kind of work wouldn't be much lower than a smith who specializes in this kind of work because it is very time intensive !
Also, assuming that they could do it, they would be less efficient at it than someone who does this all the time and whose shop is optimized for pattern welding.
Bottom line though would be to just ask them instead of guessing. 
You can easily give up your freedom. You have to fight hard to get it back!
|
|
|
|
|
|
Russ Ellis
Industry Professional
|
| Posted: Mon 20 Mar, 2006 6:35 am Post subject: |
|
|
| Alex B. wrote: |
I don't think they can do pattern-welding. |
I don't know for sure, maybe not, but I'll bet they could buy a pattern welded billet...
TRITONWORKS Custom Scabbards
|
|
|
|
|
Matthew D M
Location: SouthEast Texas Joined: 04 Aug 2004
Posts: 63
|
| Posted: Mon 20 Mar, 2006 7:06 am Post subject: |
|
|
Craig from A&A and I are in talks, so maybe we will see this sword made!
|
|
|
|
|
|
|
This is a standard topic