Patrick Kelly wrote: | ||
Truthfully, this was an option I hadn't considered as I find it a bit unreasonable. I really never thought of it. On the other hand, that's exactly what's going to happen, so kudos to you for the idea. Mike was adamant about having the sword returned. I tried to emphasize that it wasn't a deal breaker for me. This is an extremely interesting piece and the overall details outweigh the grip change. I only mentioned it to him so the guys in the shop could use it as a learning experience. It made it through the process without anyone catching it, so it is a point of embarrassment for everyone. I also consider it a stroke of luck when an item arrives undamaged by one of our commercial carriers, so I'm loath to have an item making multiple trips. Too much like poking the bear with a stick in my mind. I suggested Albion knock the price down a bit so all parties involved could feel as if it had been taken care of in some fashion, but Mike stated they don't want an "oddball" sword floating around. I can understand that. So a new one is being made with the correct grip and I'll send this one back when it arrives. |
That makes sense to me and really goes to my reasoning being my "accommodating" comment.
I've always said:
Shit happens. That's life. It's the manner in which we handle the situation that defines us.
The take away here is that Albion's customer service is still top-notch and they stand behind their products.